FAQ & Help Center
A few simple answers
1. Do you ship worldwide?
Yes, since the brand kept growing, we moved to different warehouses in distributed locations so that we may handle a worldwide shipping.
2. How long are the shipping times?
Please. allow for delivery from 7 to 10 Business days to the U.S. International shipping can take a little bit more than expected due to the locations. However, we also manage Express deliveries for a little extra cost.
3. When will my order be shipped?
We fulfill orders and ship them 1-2 business days after the payment.
4. My order has not arrived yet?
In case that your order is taking too long due to an uncommon logistic problem, we encourage you to send us an email to firstname.lastname@example.org so we can provide you further information about your order. For more questions about refunds, please check our Refund Policy on the bottom home page.
5. How secure is my payment?
We use Paypal checkouts since it's one of the safest payment gateways available today. You are protected by PayPal against fraud and your information cannot be stored in our servers.
6. How do i change or cancel my order?
We encourage you to check every detail before ordering. Sending us a message before the first 24 hours from the payment we can make a change, otherwise we can´t.
7. Why do my order arrived but in two different packages/days?
Our warehouses are located in different locations with the purpose to reach more people and being able to deliver a worldwide shipping, so some products may arrive before the other. Don't worry, it will be delivered within a few days.
8. My order arrived but it is damaged?
In that case, send us an e-mail to email@example.com and we will send you another one totally free.
9. Are there any hidden surcharge fees for shipping?
YES! In-fact, there will be weight surcharge fees that may apply for larger items and/or shipping outside of the United States. You should refer to our shipping policy for more information.
10. BOT SHIP IT? ...........
WE SIMPLY GET IT FROM OUR WAREHOUSE TO THEIR HOUSE …. "FAST!"