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Shipping Policy

Shopify Shipping Surcharge Disclosure

Global Shipping Rates

The cost to ship items from each product category varies by item, shipment, and shipping option:

The owner of Bot Ship It could not afford to pay heavy fee’s for customers abusing free shipping privileges. Therefore, he has deemed it necessary to apply the listed weight surcharge fees which have been recently applied and effective as of 11/22/2020. (No hold harmless) 

  • Weight surcharge may apply for larger items and/or shipping outside of the United States.

The Bot Ship It Organization works closely with its carriers to provide a competitive shipping experience for our customers. Exact shipping charges are calculated at the time of checkout based on the number of items, item type, weight, and volume of all the items in the cart.

The total shipping cost is calculated by adding a base "Per Shipment" cost and various "Per Item" costs. The "Per Item" cost depends on the item, and is based on the quantity of items, the weight, or volume (referred to as the dimensional weight) of each package. The table below shows the base “Per Shipment” rate used as a minimum for shipping. Rates increase, or vary, from the base rate depending on the items in the cart and amount.

Note: Not all shipping options are available in all areas.

United States

Rate Name


Price (In Dollars) $

3 to 7 Day Average Free Shipping



Heavy Item Surcharge



Heavy Item Surcharge



Heavy Item Surcharge



Heavy Item Surcharge






Rest of the world

Rate Name



3 to 7 Day Average Free Shipping



Heavy Item Surcharge



Heavy Item Surcharge



Heavy Item Surcharge



Heavy Item Surcharge



Heavy Item Surcharge




Global Shipping Times

The time to ship items from each product category depends on item availability and shipping option.

When shipping internationally, there are different delivery speed options available during checkout, typically Standard, Expedited, and Priority. The table shows our fastest available speeds when choosing Standard or Priority Shipping at checkout. Expedited (if available) typically ships faster than Standard, but slower than Priority.


Standard Shipping (business days)

Priority Shipping(business days)


As fast as 18 days

As fast as 6 days

Asia & Pacific Islands

As fast as 18 days

As fast as 6 days

Atlantic, Carribean & Other Islands

As fast as 18 days

As fast as 6 days


As fast as 16 days

As fast as 10 days


As fast as 7 days

As fast as 5 days

Canadian Outlying Areas

As fast as 12 days

As fast as 7 days


As fast as 7 days

As fast as 6 days


As fast as 18 days

As fast as 6 days


As fast as 9 days

As fast as 6 days


As fast as 9 days

As fast as 6 days

Latin America

As fast as 9 days

As fast as 6 days

Middle East

As fast as 9 days

As fast as 7 days

The Russian Federation

Not Available

As fast as 6 days


Seller Shipping Rates

When you purchase a new, refurbished, used, or collectible item from a seller at the Bot Ship It Marketplace, you pay immediately, online. Included in your payment is a pre-calculated fee for shipping.

Your shipping fees when buying items from a seller on depend on the type of product you purchase. Rates are based on shipping a single item. Purchasing multiple items from a seller may result in multiple shipping charges. For buyers within the United States, shipping charges and options vary according to the product being purchased and amount.  

Seller Shipping Times

Most sellers agree to ship within 2 business days of your purchase. These expected transit times apply unless otherwise noted in the seller's policies.

Standard U.S.

4 to 14 business days after shipping (may take up to 21 business days)

Expedited U.S.

2 to 6 business days after shipping

Two-Day U.S.

2 business days after shipping

One-Day U.S.

1 business day after shipping

International Standard

3 to 6 weeks (may take 8 to 12 weeks due to customs delays)

International Expedited

3 to 7 business days

Note: Seller shipping times aren't guaranteed and the actual performance varies by seller. For items not marked as eligible for BotshipIt(BSI) by the seller, contact the seller directly with any questions about your shipment.

For information on shipping rates for seller orders that aren't eligible for , go to Seller Shipping Rates. For more information on shipping rates for seller orders that are eligible for Prime, go to BSI Shipping Benefits

Your BSI membership includes a variety of shipping benefits, including several shipping “options” if you need to expedite your delivery.

Addresses in the Contiguous U.S.

Shipping Speed

 Member Price

One-Day Shipping


Two-Day Shipping


Same-Day Delivery

Free on qualifying orders over $35 in certain cities or $2.99 per order. Learn more.

2-Hour Delivery

No longer supported by BSI

Saturday Shipping

Price varies by item size and weight - as low as $7.99 per item

BSI Day Delivery


No-Rush Shipping


Standard Shipping (4-5 business days)


Release-Date Delivery (on qualifying items)



  • Not all shipping speeds are available for all items and all addresses. For more information, go to BSI Shipping Benefits-Eligible Items & Addresses.
  • If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping.
  • We may ship products by ground or air; our shipping speeds don't correspond to any carrier-branded shipping services.
  • If available, Saturday or Sunday delivery will be specified on the product page and/or during checkout. Otherwise, our shipping methods apply to business days only, not weekends or holidays.
  • Remember to check the ordering cut-off time shown on the detail page.
  • To see the most accurate shipping information as you shop, make sure to set up a default address for your account. For instructions on how to do so, go to Add & Manage Addresss.
  • Orders over $1300 may require a signature.
  • In some cases, choosing a higher quantity for an item may make it ineligible for immediate shipping, because multiple units may not be available locally or at the same location. In this case, the option to choose Same-Day or One-Day Shipping may not appear.


Addresses in Alaska, Hawaii, and Puerto Rico

Shipping Speed

BSI Member Price

Standard Shipping (3-7 business days)


Expedited Shipping (2-5 business days if available)

Price varies by item size and weight - as low as $5.99 per item

Priority Shipping (1-4 business days)

If available

Price varies by item size and weight - as low as $11.99 per item


Seller Supported Countries

Seller orders can only be placed from international locations if the buyer is in a supported country. Standard International shipping is the only shipping option available for seller orders fulfilled by

Region Key

Supported Countries

Continental U.S.

Continental U.S. states not including Alaska and Hawaii

Alaska and Hawaii

Alaska and Hawaii

U.S. Protectorates

Puerto Rico, U.S. Virgin Islands, U.S. Minor Outlying Islands, Guam, American Samoa and Northern Mariana Islands


Army Post Office and Fleet Post Office




Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom (England, Northern Ireland, Scotland, and Wales)


China, Hong Kong, India, Israel, Japan, French Polynesia, Marshall Islands, Micronesia, New Caledonia, New Zealand, Palau, Singapore, South Korea



Outside U.S., Europe, Canada, and Asia

Argentina, Brazil, Costa Rica, Mexico, South Africa

 Determine Shipping Rates & Times

Shipping rates and times depend on the selected shipping speed and weight/size of the items. International shipping can take a little bit more than expected due to the locations. If shipping from China fulfilment could take as long as 25 days or longer to receive your order, depending on the circumstances. Please allow 90 days to request a full refund.

To determine the applicable shipping rate and time for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed (if available)and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost as well as the estimated date of delivery, is listed under Order Summary.

Carrier Contact Information

The following is a list of carriers the BSI Organization uses for deliveries. If you have an issue with your delivery, you can contact the carrier directly.

Common Carrier Tracking Information

Contact Information


Phone: 1-800-742-5877

U.S. Postal Service

Phone: 1-800-222-1811

Bot Ship It (BSI)

About Deliveries by Bot Ship It


Phone: 1-800-463-3339

DHL Express

Phone: 1-800-225-5345


Other Carrier Tracking Information

Contact Information

ABF Freight System Inc.

Phone: 1-877-609-5681

Australia Post

Phone: (within Australia) 13-POST-13-7678 / (outside of Australia) +61-3-8847-9045

CEVA Logistics

Phone: 1-844-215-0640

DB Schenker

Phone: 1-800-225-5229


Phone: (from Bogotá) 4051405 / (rest of country) 01 8000 519393


Phone: 1-855-266-9299


Phone: N/A


Phone: 1-844-524-6320


Phone: +972-072-260-8001


Phone: N/A

Israel Post (ILP)

Phone: +972-076-887-1216

Innovel Solutions

Phone: 1-888-460-5404

Kerry Logistic

Phone: (from Hong Kong) (+852) 3513-0888

Landmark Global

Phone: 1-888-205-2251 (Toll free)


Phone: 1-804-414-2590

Lonestar Overnight

Phone: 1-800-800-8984

Menlo Worldwide/UPS Supply Chain Solutions

Phone: 1-800-443-6379

Ninja Van

Phone: (+65) 6602 8271


Phone: 1-844-401-9082


Phone: 1-800-334-5000

Parcel Pool

Phone: 1-877-727-2354


Phone: 1-877-549-0160

Pitney Bowes

Phone: N/A

SF Express

Phone: (from Hong Kong) (+852) 2730 0273 / (from Taiwan) (+886) 2 2192 6063

TForce Final Mile

Phone: 1-855-396-2639


Phone: 1-516-254-4540 (4:00 a.m. to 6:30 p.m. EST)

XPO Logistics

Phone: 1-844-285-5279

Important: Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurately reflected on the national carrier website.

Some exceptionally large or heavy items may be shipped by a specialty carrier such as CEVA, ABF, Pilot, or XPO. Parcel Pool is used for standard deliveries to Alaska and Hawaii, and OnTrac is used for same-day deliveries to Seattle.

 About Late Deliveries

Most packages are delivered on time. In rare occasions, orders show up after the estimated delivery date.

Possible Reasons for Delay

  • Incorrect Address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures

Recommended Actions

 Confirm estimated delivery date and address

  1. Wait 48 hours to allow for unexpected delays
  2. After 48 hours we can provide additional help 

 About Incorrect or Missing Items from BSI Fresh Orders

  1. Some items may be substituted or removed after checkout due to availability. Check the order details in Your Account to see any substitutions or undeliverable items.
  2. Sometimes, items may become unavailable after you check out. We'll proceed with preparing your order so that you receive the rest of your items on time.
  3. Your payment method will not be charged for the unavailable item. If the item became unavailable before we could prepare you order, you'll see a "We're sorry we are unable to fulfill your entire order" message in the Order Details. The unfulfilled items will also appear in your Delivery or Pickup Confirmation e-mail under a section titled Unavailable Items.
  4. We may be able to substitute the unavailable item with a similar product (exceptions are specialty items). If your item was substituted, you'll see item was substituted on the Delivery or Pickup Confirmation e-mail and you can review the substituted items on the order details page. In most cases, you will not be charged for the original item or the substitute.
  5. If your payment method was charged for an item you did not receive and the order details show that the item was sent, please contact us for a refund.

Where's My Bot Ship It Fresh Order?

Troubleshooting for BSI Fresh orders not yet received. Be sure to keep your tracking number to frequently check our tracking page.

Check your doors

Check the front, back or other doors of your house or building in case the delivery was left in a different location than expected.

Check your email

We may have sent you an e-mail to alert you of any problems we encountered with your order.

Verify your order completed the checkout process

In the Your Orders section of Your Account, find the order in question. If you do not see the order listed under Your Orders, check to see whether the items are still in your Cart. If the items are still in your Cart, your order has not yet been checked out. Verify your order has processed. In the Your Orders section of Your Account, find the order in question.

Confirm that the order status is listed as Delivered or Arriving

If the item is not yet out for delivery it will say the day and time it's expected to be delivered.

Check your scheduled delivery day

In the Your Orders section of Your Account, find the applicable order and confirm your delivery date and time.

Check the delivery address

In the Your Orders section of Your Account, find the order in question. Click on View and confirm that the delivery address listed matches the address where you are awaiting the delivery.

If your order has still not been delivered or you need to update the delivery time or address, please contact us.

BSI Shipment Updates via text Terms and Conditions

The short code 515661 is used by to share shipment tracking updates.

If you agree to receive tracking updates through Bot Ship It Shipment Updates via Text, you will receive text messages when your package is shipped, out for delivery, delivered, or encounters an exception or delay. You will also need to confirm your subscription by replying YES to the subscription confirmation message that Bot Ship It will send you upon signing up for the service. If the service is not working or not functioning properly the just use another method to get in contact with us. Thank you.

Message and data rates may apply. Message frequency based on account orders. Text HELP to 515661 for Help. Text STOP to 515661 to cancel. For assistance contact us.

Our participating carriers include (but are not limited to): AT&T, SprintPCS, Metro PCS, T-Mobile®, U.S. Cellular®, Verizon Wireless.

Shipment Updates via Text Supported Carriers

There are a number of mobile phone carriers that you will be able to receive Shipment Updates via Text through.

Shipment Updates via Text supports the following mobile phone carriers:

  • AT&T
  • Alltell
  • Boost
  • Cellular South
  • Cincinnati Bell
  • Midwest Wireless
  • Nextel Communications
  • Sprint PCS
  • T-Mobile
  • US Cellular
  • Verizon Wireless
  • Virgin Mobile
  • Google Voice

        About Delayed Shipment Updates via Text Messages

  • We try to get you tracking updates as fast as possible, but sometimes delays can occur. This can happen for a number of reasons.
  • Sometimes the carrier sends tracking data later than expected, or the tracking data is received outside the hours when we send text messages (7 a.m. to 6 p.m. Pacific Time). If there's mobile network congestion or other processing delays on your mobile carrier's side, which can result in text tracking delivery delays, too. If you're receiving non-BSI text messages with delays as well, you may want to get in touch with your mobile carrier.

  Sign Up for and Manage Shipment Updates via Text for All Orders

You can sign up to receive tracking information via text message for all your orders.

To sign up for Shipment Updates via Text, change your phone number, or cancel Shipment Updates via Text:

  1. Go to Your Account
  2. Under the Email alerts, messages, and ads section, click 'Shipment Updates via Text'.

Note: Shipment updates via text aren't available for packages shipped from sellers other than

Reasons for Undeliverable Packages

There are many reasons that a package may be returned to us as undeliverable.

Item is too big for a P.O. Box.

Some items are too big to ship to a P.O. Box and must be shipped to a street address.

Incorrect Address/Missing Information.

The package is typically returned to us by the carrier or the unintended recipient if the address is incorrect, has typos, is missing information (such as an apartment number or ZIP code), or is outdated (such as a previous residence).

Address Format.

If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

Secure Location.

Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby.

Unable to Access.

Your package may be returned to us if the carrier can't access the delivery location due to no access code, call box number, or buzzer information, and can't obtain the information after multiple attempts.

Failed Delivery Attempts.

Most of our carriers make three attempts to deliver a package. Packages that contain more than $1300 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. After three attempts, the package will be returned to us.

Damaged During Transit.

If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.

Other Transportation Problems.

Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.

Refused by Recipient.

If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.

About Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).

Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us

Tracking Doesn't Match Carrier's Website

It's common to see slight differences in the tracking information listed in Your Account and the details on a carrier's website. Every carrier uses their own language to indicate different shipment statuses. We simplify the updates in Your Account to make them easier to understand.

Here are a few examples:

Carrier Tracking Says

BSI Tracking Says

What It Means

UPS: "A UPS shipping label has been created"

Shipment has left seller facility and is in transit

The shipment has left the original location or the merchant fulfillment center.

USPS: "Notice left"

Delivery Attempted

A delivery attempt was made for your package.

UPS: "Same Day Will Call"

Available for pickup

The package is available for pickup at the carrier's facility.

 About Missing Tracking Information

Sometimes tracking information won't be available.

Here are some reasons why tracking information may not be available:

  • The first package scan may be upon arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
  • The first package scan may not be until delivery.
  • Some shipments, such as Standard International shipments, are not trackable.
  • Marketplace sellers sometimes do not provide Bot Ship It with tracking information for their orders.

     About Tracking Shipments

You can find tracking information in your order details or have it sent directly to your mobile phone.

  • Your Orders page
  • If tracking is available, you can track your package via the Your Orders The shipping method for your package will be listed in your account and in your shipment confirmation e-mail. If you need to contact the carrier, you can find contact information by going to Shipping Carrier Contacts.
  • Text message
  • Text Trace allows you to track your packages via SMS text messages sent to your mobile phone. After you sign up for Text Trace, any tracking updates related to your packages will be sent to your mobile phone.
  • You can also use the tracker via on our website if phone is not working.

 Find a Missing Package That Shows As Delivered

What to do if your package shows as delivered but you can't find it.

              If your tracking information shows that your package was delivered, but you can't find it:

              Within 48 hours of expected delivery

  • Verify the shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery, unless you have health or safety concerns about doing so
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail
  • Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival

 Track Your Package

After an order has shipped, you can track your packages on From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Note: Some shipments, such as standard international shipments not fulfilled by Bot Ship It , are not trackable.

To track your package:

  1. Go to Your Orders
  2. Go to the order you want to track.
  3. Click Track Package next to your order (if shipped separately). If your package or tracking information is missing, go to:
    • About Missing Packages That Show as Delivered
    • About Missing Tracking Information

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e mail at or by mail using the details provided below:


Business Address: LVNV
Bot Ship It
8465 W. Sahara Avenue
Suite 111-782
Las Vegas NV 89117
Phone: (702) 825-0178
Fax: (702) 476-2302
Please note: (Atten to: 782) must be written at the top of each fax in order for   us to receive it. 
Faxes without "(Atten to: 782)" at the top may be discarded. 

Bot Ship It Online

[Re: Privacy Compliance Officer]
United States



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